A Times Magazine undercover reporter recently revealed that Lloyds’ Royal Mint Court Complaints Centre had profoundly rejected PPI claims and asked trainees to turn a “blind eye” against forged PPI documents obviously filled in by bank salesmen. Lloyds said that it was aware of the Court Centre’s issues, had fired its former supplier and is retraining its staff with a new supplier.

The undercover reporter noted that recruitment executives warned trainees that the job was “morally difficult”. Lloyds said that Deloitte, the supplier who runs the Court Centre, had not managed to work with the high level of standards set by the bank in terms of PPI claims.
However, the third-party operator said that it had provided a high level of service during their term with Lloyds until May. The recent scandal was not the reason why the accounting management firm was laid off. According to Deloitte, the bank wanted to work with two, not three contractors instead.
Lloyds currently makes up 39% of the total PPI compensation package in the United Kingdom with £5.4 billion paid out to customers. However, the Financial Ombudsman Service estimated that 86% of Lloyds’ rejected claims were actually valid. The FOS also estimated that 60% of the claims coming from the Court Centre alone was favoured to customers.
The oil painting on Westminster Abbey was made by Australian artist Ralph Heimans and went on display in the Chapter House May this year. It was completed last year and was used for the Queen’s Diamond Jubilee celebrations. It depicted the Queen in a state dress.






